Certainly! We have a deep appreciation for e-commerce. WooCommerce websites, with their advanced functionalities, are best suited for our Professional or Enterprise plans. These websites demand extra care to ensure they run at their best. We’re committed to allocating the essential resources needed to keep your site fast, secure, and online 100% of the time. Your e-commerce success is our priority.

When you choose the plan that suits your website best, you’ll receive a welcoming email containing instructions on securely sharing your WP admin and FTP login credentials with us. Once we’ve received this information, we swing into action, and within 24-48 hours, your plan will be up and running.

What does “fully-implemented” mean, you ask? Well, it means that one of our skilled support engineers has taken the time to log into your site, connect it to our remote maintenance system, perform a hands-on test of the remote backup process, and manually address any pending core or plugin updates. We ensure that every aspect is carefully optimized for your unique core files, theme, and plugins, all without causing downtime or putting your site’s integrity at risk. Your website’s health is our top priority.

Our dedicated core support team operates remotely within the United States. We’re here to assist you during our regular business hours, which are from Monday to Friday, 8 am to 5 pm Eastern Time. Your requests are important to us, and we endeavor to respond promptly. Most Help Desk Support requests are typically addressed within 1-2 business days.

If you require 24/7 support, we strongly recommend partnering with a hosting provider that offers advanced WordPress expertise round the clock. We have extensive experience working with various hosting providers, and from our perspective, WP Engine stands out as the premier choice in the managed WordPress hosting sphere, particularly for its outstanding 24/7 support.

Our Professional and Enterprise plans cover all tasks that can be accomplished within the WordPress dashboard and are achievable within a timeframe of fewer than 30 minutes.

For each domain (e.g., website.com, subdomain.website.com), a separate plan is needed, which can be Essentials, Professional, or Enterprise. If you wish to have us maintain and manage three websites, you’ll require three distinct plans. In case you have five or more websites, we encourage you to schedule a call for personalized pricing. If you operate multiple websites on a multisite network, an Enterprise plan is mandatory.

If your website subscribes to a Professional or Enterprise plan, you benefit from our Help Desk Support services.

Tasks covered by Help Desk Support typically encompass any WordPress-related issues or updates that can be accomplished within 30 minutes or less while working within your WordPress Dashboard. This includes:

• Fixing website errors and bugs.
• Edits to existing page content, copy, and images.
• Installing and configuring plugins.
• User login and password management.

For Enterprise plan users, Help Desk Support may also include:

• Publishing new blog posts and landing pages.
• Updating existing page layouts.

However, it’s important to note that Help Desk Support tasks, regardless of the plan, do not include:

• Custom development (e.g., PHP, plugins, themes).
• Creating entirely new landing page layouts, contact forms, or websites.
• Modifying your theme or plugin code.
• Graphic design.
• Copyrighting.

For Clarity:

Included: You’d like us to update the staff directory on your website. Not Included: You’d like us to design a new graphic to add to your website.

Included: You’d like us to add a new field to your contact form. Not Included: You’d like us to create a new form for job applicants.

Absolutely, our WordPress support services deliver! Once you’ve enrolled in an Enterprise plan, you have the freedom to submit an unlimited number of requests to our Help Desk Support team. While each specific task is generally limited to around 30 minutes, there’s no cap on the total number of 30-minute tasks you can forward to us each month.

Absolutely, follow the link to explore our WordPress page speed and performance optimization service in detail.